One of the things I love about Brazilians in general is their friendliness and hospitality. So it was not a surprise to me when I found out that the owner of The Boston Bakery was American. Not that all Americans are rude, but what I find is that in America (despite the saying) the customer is not always right and the employees treat you badly. This was exactly my experience at this particular establishment. I had a friend visiting from the US and she happens to have lived in Boston, so when we say this place we thought it sounded perfect. We had dinner and dessert and spent a considerable amount of money, around R$130,00 ($65.00 dollars) and as we were leaving there was two extra charges on our bill. My infant son had gotten ahold of two pieces of candy and then dropped them on the ground. As responsible parents we told him no and put the candy back unharmed. The manager then went behind our backs and charged us for the candy without saying a word to us. When we questioned the charges (R$12.00) each, the manager said that we let our kid run wild and that we were irresponsible parents. We even showed him that the candy was unharmed but still he would not budge. Finally after an argument at the counter he took the charges off begrudgingly. I have never been treated so badly in my life. I mean come on who hasn’t accidently dropped something on the floor, do we expect to then pay for it? And then to not saying anything but just charge us behind our backs, what a jerk!In contrast, we often go to a little video store near our place called Imagens & Letras (http://imagenseletras.com.br/). It is owned and run by a Brazilian mother and daughter. The are the sweetest ladies on the planet! My son does often reek havoc in that place because all of the videos and candy are at his level, and I follow him around putting things back and telling him no. But instead of telling us that we are bad parents the ladies understand that my kid is only one and that he is learning. The Boston Bakery Bully should take some tips from these ladies and try not to be such a jerk, he does live in Brazil after all.